Refund policy

Effective date: August 30, 2026

This Return & Refund Policy applies to purchases from DuraLedge LLC, operating under the DuraLedge® brand.

30-day return window

You may request a return within 30 days after delivery. Contact us at sales@duraledge.com before sending any product back. DuraLedge manually reviews and approves or declines each return request. Please wait for approval and return instructions before sending anything back. Returns sent without approval may be delayed or refused.

Return condition

For an ordinary change-of-mind return, the product must be unused, uninstalled, materially unaltered, and in resalable condition with the supplied kit components. Original packaging is preferred when reasonably available but is not required.

These conditions do not override the separate process for defective, damaged, incorrect, or incomplete products or any rights that cannot legally be waived.

Damaged, incorrect, defective, or incomplete orders

Please inspect your order after delivery. Report damaged, incorrect, or incomplete items within 7 days of delivery so we can evaluate the issue and provide instructions. Contact us promptly if you believe a product is defective.

Return shipping and fees

• DuraLedge provides and pays for a standard domestic return shipping label for every approved return, including change-of-mind returns.
• Expedited return shipping is not provided.
• We do not charge a restocking fee.

Original outbound expedited shipping charges are not refunded for ordinary or change-of-mind returns. For approved defective, incorrect, or incomplete orders, any original outbound shipping charge is reviewed by the owner before a shipping refund is authorized. Carrier-delay situations are reviewed individually.

Refunds

After returned merchandise is received and inspected, we will notify you whether the refund is approved. DuraLedge issues an approved refund for the returned product line item and its associated sales tax within 5 business days after receipt and inspection. Requesting or approving a return does not automatically trigger a refund. Refunds are issued to the original payment method whenever possible. Your bank or payment provider may require additional time to post the refund.

Standard outbound shipping is free, so there is no standard outbound shipping charge to refund.

Cancellations

An order may be cancelled before fulfillment. Contact us as soon as possible at sales@duraledge.com. Once fulfillment has begun, the order may need to be handled through the return process.

Contact

DuraLedge LLC
560 Omaha Road
Hudson, Wisconsin 54016
United States
sales@duraledge.com